Your product has its own language, features, and ways of getting things done. Add that knowledge to Primer so LiteLedger can draw on your product docs when analyzing customer conversations and answering questions in Ask.
A customer can see their draft site but is struggling to publish it to their own domain.
For this fictional product, preview shows a draft. Publishing to a custom domain requires completing domain setup.
That distinction gives the analysis context for investigating domain setup and publishing friction. Your team can follow the conversation to understand the customer’s next step.
Feature guides, terminology, and release notes give Primer the same product background your team brings to a customer conversation.
Primer compiles a compact briefing from your selected documents, giving analysis and Ask product terminology and key context.
LiteLedger selects source passages that match the conversation or question, bringing relevant product detail into the analysis.
Ask can search your enabled product docs and read a source in more depth when a question calls for specifics.
Workspace admins can upload product guides or import a public documentation page, review the text, and save it to Primer.
Select documents for analysis, Ask, or both, and set their priority. Review those selections and save them together when you’re ready.
For imported public pages, turn on scheduled refreshes to bring source changes into Primer. Recent text versions are available to view and restore.
Admins can use distillation to create summaries, key facts, and a glossary from their documents. Primer reuses this compact product knowledge across analysis and Ask.
Preview the compiled briefing for analysis or Ask in Settings. Try a sample question to see which additional source passages it retrieves, then refine your documents or selections.
When saved analysis context changes, reports built with earlier context are marked “Old primer.” The label helps you identify which reports to revisit after a product update.
Existing reports keep their content until you rerun them. You decide when to analyze a customer again using the current product context.
Explore a sample customer report, or review what’s involved in connecting your LiteLLM proxy. Request access to get started with LiteLedger.