A customer’s pulse, message by message.

Sentiment Pulse maps customer messages over time, so you can investigate the moments of frustration, confusion, success, and delight.

Take a closer look

Sentiment Pulse zoomed into a shorter period in the fictional customer demo.

Open the sample report to explore the chart.

Give a busy moment room to breathe.

Zoom into a stretch of conversation to separate messages that sit close together. Pan to follow what happened next, then reset to the whole timeline.

Sentiment Pulse zoomed into September 16 to October 3, with its messages spread apart and the Reset view control visible. — A shorter time window makes nearby messages easier to inspect.

Choose the period worth investigating.

Drag to select a range and see how many messages and sessions it contains. In your workspace, run a focused analysis of that period.

A selected range in Sentiment Pulse from August 13 to August 26, with a scope panel showing 32 turns and 5 sessions. — The selection and its scope, ready for a focused analysis in a workspace.

Read the words behind the signal.

Click a message point to open the original turn, expanded and highlighted in the conversation history. Here, the customer explains exactly what needs to change in a photo.

The original customer request with matching frustration phrases. The customer says the bread photo looks fake and asks for a real loaf in the café’s light. — The original request, opened from its point on the chart in the same fictional demo.

Follow a signal yourself.

Explore the chart in the sample customer report. Hover over a message, zoom into a session, and open the conversation behind it.

Try Sentiment Pulse Request access

LiteLedger turns conversation logs captured by LiteLLM, the connection between an AI product and its models, into customer reports. See how LiteLedger works.